Assistant Manager, Guest Experience | Fashion Show Mall

LULULEMON
Las Vegas, NV, USA
Posted 2 days ago
Full time

Company presentation

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job description

Job Summary

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Job Summary

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.

Core Responsibilities of the Job

Budget Responsibility

  • Accountable for delegated aspects of controllable budget and labor hours

People Management

  • Leadership role directly responsible for subset of store employees as delegated by Store Manager

Schedule/Availability

  • Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays

Work Context (e.g., environment, interactions, physical)

  • Work occurs in an environment with bright lights and loud music
  • Work is accomplished as part of a team and also independently
  • Work may involve managing conflict or mediating problems between others or deescalating guest issues
  • Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
  • Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
  • Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
  • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)

Profile

What We Look For

  • Inclusion & Diversity:Creates/supports an inclusive environment that values/celebrates differences
  • Integrity:Behaves in an honest, fair, and ethical manner
  • Leadership:Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Guest Experience:Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Team Building:Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
  • Decision Making/Problem Solving:Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
  • Strategic Thinking:Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
  • Change Management Leadership:Leads others through change processes and uncertainty
  • Interactive Communication:Conveys information effectively and understands information shared while interacting with others

Job Requirements

Eligibility

  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods

Experience

  • 1 year people management experience
  • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes

Job Assets (i.e., nice to have; not required)

  • Education: High school diploma, GED, or equivalent
  • Education: Bachelor's degree or equivalent
  • Experience: 1 year retail or sales specific management experience
  • Experience: 1 year recruiting, hiring, or training employees

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