Associate, CRM (remote)

Stitch Fix
United States
Posted 7 days ago
Full time


  • Craft and execute compelling communications to develop a relationship with our clients, rooted in growing lifetime client value (annual spend, net promoter score, etc)
  • Own the creative brief process, collaborating closely with our creative, merchandising, and marketing partners to bring communications to life that drive business results
  • Develop the creative testing plan to understand which messages and creative designs best resonate with our customers—rooted in A/B testing best practices
  • Uncover and deliver client insights through the ownership of our weekly email, push and direct mail reporting
  • Support the day-to-day execution of email and push notification campaigns, including technical campaign setup and quality assurance
  • Become an expert in executing flawless and technologically-advanced campaigns via our email, push and direct mail service providers, often working on our most complex campaigns
  • Have the opportunity to collaborate with a diverse set of partners within Marketing, including Creative, Marketing Technology, Algorithms, and all members of the Customer Engagement team


  • You have 1-3+ years of CRM experience or relevant experience in Marketing or Email Marketing and are passionate about jumping in and learning in a fast-paced environment
  • You are highly detail-oriented and exceptionally organized
  • You are comfortable working with large datasets, using data to substantiate your proposals and frame your perspective
  • You have experience giving constructive creative asset feedback, grounded in creating the best possible experience for the customer
  • You have the ability to learn proprietary and third-party technical systems quickly
  • You possess outstanding work ethic, ability to perform under pressure, meet deadlines, and deliver multiple tasks on time
  • You have a natural ability to innovate and collaborate well with others across the organization & thrive in a dynamic, fast-paced & highly-fluid environment

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