Associate Online Merchandiser

Columbus, OH, USA
Posted 15 days ago
Full time

Job description

Essential Duties and Responsibilities:

  • Product Attribution & Activation

    • Develop, own & execute seasonal product attribution guidelines to accurately place assortment in proper categories and soft filters
    • Ensure speed of product to site through consistent attribution and activation of all new products and ensure product is available for purchase in applicable categories
    • Communicate merchandise status updates using existing tools to all relevant cross functional partners
    • Partner with Online Merchandisers to learn the foundational aspects of online merchandising - including merchandising of categories and digital analytics
    • Partner with Online Merchandisers to set up and support promotional events that support customer experience

  • Analysis:

    • Analyze and investigate low product review ratings and determine accurate resolution to drive strong sales
    • Understand overall digital business & company-wide merchandise strategies
    • Collaborate with the online merchandisers to provide category-specific insights for the weekly recap
    • Examine merchandising strategies of key competitors & best in class on-line retailers to understand emerging trends
    • Ensure product accuracy by running daily exception reporting & analyzing opportunities

  • Operational Excellence:

    • Leader in testing new site enhancements for BCC, product information systems etc
    • Identify & optimize inefficiencies to streamline cross-functional end to end processes
    • Conduct weekly site audits to ensure product attribution accuracy & drive a best-in-class customer experience
    • Identify problem issues prohibiting customer transactions
Job title: Associate Online Merchandiser

General Summary:The Associate Online Merchant is responsible for product speed to site and product information accuracy. The AOM will ensure consistency of product attribution using customer facing lens as guidelines as well as ensure that SEO benefits are maximized. This role is the conduit between multiple teams within the organization to ensure the best end to end process is meeting DSW standards.

Reports to:Manager, Ecommerce Merchandising Operations


Required Skills and Competencies:

  • Detail-oriented with excellent organizational skills
  • ATG or ecommerce knowledge
  • Aptitude to learn & develop business acumen
  • Demonstrated strong problem-solving skills
  • Excellent written and verbal communication skills
  • The ability to meet aggressive deadlines
  • Ability to thrive in a fast-paced environment
  • Highly motivated, willing to work in a growing business that is still defining processes and building teams
  • Ability to multi-task and prioritize effectively
  • Demonstrated ability to take initiative and show ownership of projects and processes from start to finish
  • Ability to interact with team members and cross functional partners at all levels
  • Positive attitude, passionate about process improvement


SETTING GOALS -Plans and organizes work efficiently with DSW's mission as a compass. Generates new ideas, supports change. Continuously seeks new knowledge and uses new information effectively.

WORKING WITH OTHERS -Listens to others and values opinions, promotes a team atmosphere by demonstrating humility and respect, appreciates the importance of diversity. Builds effective relationships, relates well to others, delivers and responds to feedback in a constructive manner. Is dedicated to working with business partners to exceed the expectations of the customer (internal and external).

GETTING RESULTS -Takes initiative, is personally accountable for work performance; targets and achieves results. Simplifies and processes complex problems, understands underlying issues and addresses root causes, analyzes quantitative information and presents it in an effective way, seeks input from others and makes timely decisions.



  • 1-2 years of digital, marketing or merchandising operational experience.
  • Experience with the ATG platform, Experience Manager, or equivlant ecommerce platforms a plus
  • PC proficient in MS office suite - including MS Word, Excel, PowerPoint, and Outlook
  • Omniture or Web analytics tools


  • BA/BS Required

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