Consultant, Process Management (Learner Tech Designer / Project Mgmt)
If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!
This is a hybrid role supporting both Learning Technology Design and Project Management for the Property & Casualty Learning and Development (PCLD) organization. Learning Technology Design supports the translation of learning programs into the Learning Management System (LMS) with focus on how the technology capabilities can uplift the design. Curriculum and course translations to parallel with the learner experience will be the primary focus, including training and consulting with team members and PCLD Designers. This portion of the role will have strong dotted line reporting to the Training Logistics and Learning Management (TLLM) Manger. Project Management responsibilities include working with Procurement, and through our internal processes, to identify value add learning technologies. This role is also responsible for user acceptance testing, user experience testing, proof of concept exploration, and piloting of new learning technologies.
This is a work from home position.
The compensation range for this role is G2.
Job Description Summary
Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!
As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.
Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.
Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.
Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.
Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives. May serve in an operational authority or approval role in the execution of processes.
May perform other responsibilities as assigned.
Reporting Relationship:Reports to Manager/Director and does not have direct reports.
Typical Skills and Experiences:
Education:Undergraduate degree in business, mathematics or related field preferred.
License/Certification/Designation:Process-related certifications preferred. Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
Experience:Typically, eight or more years of experience in business process design or operations.
Knowledge, Abilities and Skills:Maintains and comprehends business process operations or redesign techniques, methods and tools. Understanding of trends to support process design and operations to improve performance.
Must have demonstrated expertise in process analysis, process design and process implementation. Demonstrated knowledge of project management concepts and techniques required. Proven understanding of customer business environment. Proficiency in process development or process operations preferred. Proven leadership skills including ability to virtually lead teams. Strong ability to work with process vendors in the delivery of project solutions. Possess strong communication skills and the ability to make decisions and recommendations on process strategies.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Director and HR Business Officer.
Values:Regularly and consistently demonstrates the Nationwide Values.
Overtime Eligibility:Exempt (Not eligible)
Working Conditions:Normal office environment. Occasional travel, non-standard or extended work may be required based on project needs. Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards.
ADA:The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Nationwide utilizes a geographic-specific salary structure. For the salary range in Colorado, email [email protected]