Digital Merchandising Operations Manager - Remote

Hoffman Estates, IL, USAWFH / Online
Posted 6 days ago
Full timeRetail

The Manager, Digital Merchandising Operations will play a key management and operational role in the Claire’s digital PIM platform, ensuring all our product content is best- in-class and product conversion is optimized, while managing and driving a product content team in their daily and wider roles. This role is accountable for timely setup and accuracy of all product content globally, managing product-to-site processes, and measuring efficacy of team. The Manager, Digital Merchandising Operations must ensure the copy and coordination team delivers on their areas of responsibility in a timely manner, working to tight deadlines and delivering outstanding work to represent Claire’s products online.


  • Accountable for accurate, timely publishing of all global product content, including product copy, product reviews, categories, attribution, and site navigation on both Claire’s and Icing websites.
  • Manage the collection, collation, and enrichment of all product data for 8000+ products globally.
  • Develop processes and procedures to insure that all new products are identified and ready for launch on website(s) in advance of inventory arrival.
  • Determine product content standards, attribution, and optimal content paradigm to ensure maximum conversion via search and browse.
  • Coordinate with Digital Marketing and Trade to ensure content and categorization is in line with the requirements of Marketplace channels (Amazon, eBay, etc.).
  • Collaborate closely with Marketing, Photography & Stock Management team in Ecommerce to ensure categories are fully represented with stock and visibility onsite.
  • Troubleshoot issues related to products publishing and visible on site. Serve as SME on all product to site issues.
  • Manage a team of product content specialists; monitor and improve their quality and quantity of work output.
  • Create an environment of fact-based decision making, using analytics to determine best practices.
  • Manage and maximize collection and use of product reviews to improve conversion and product development.
  • In coordination with site merchandising, drive and coordinate site experience as it relates to products, such as product sets and bundles, categorization, and product attribution for left navigation filters.
  • Ensure the prices / descriptions displayed on web are correct and QA on all products is performed thoroughly and consistently.
  • Responsible for accurate data structure and hierarchies to ensure a smooth launch with new PIM tool in supporting the site and marketplaces.


  • Bachelor’s degree in Computer Science, Merchandising or related
  • 3-5 years’ experience in ecommerce operations, merchandising, PIM management, with working knowledge of product enrichment processes and best practices for SEO
  • Experience with PIM. Salsify and content management systems a plus
  • Excellent management and leadership skills
  • Possess strong organizational skills and have the ability to multi task and prioritise workloads in a busy commerce environment.
  • Ecommerce background with demonstrated acumen for optimal product set-up practices and understanding of the optimal customer experience.
  • Exceptional skills in Excel required (Pivot &VLOOKUP), to manipulate large data sets.
  • Experience and knowledge of SEO to ensure product copy meets current SEO requirements
  • Detail oriented; accuracy of data is key responsibility in this role
  • Excellent command of grammar, spelling and sensitivity to brand voice and audience to oversee and direct product copy that reflects well on the brand.
  • Demonstrated aptitude for technology, including an understanding of product data flows and e-commerce software
  • Enjoy thinking outside of the box when faced with challenging situations
  • Have a keen interest in fashion and background with retail and fashion websites

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

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