Digital Product – Design Operations Manager, Consumer Setup

Nike Inc.
Beaverton, OR, USA
Posted 1 month ago
Full time

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc. designs the future. At NIKE, Inc. designers chase their curiosities and build what’s next, shaping the culture and advancing human potential. The Design teams include artists, inventors and specialists, all with different focuses, including color and material experts, and apparel, footwear and graphic designers. Nike designers look to the future, aggressively pursuing materials, ideas and forms that further elevate the athlete experience, raise the bar for modern style and reduce environmental impact.

Locations: San Francisco, CA or Beaverton, OR

Who we’re looking for

You’re the barometer of your team’s health and can easily build and sustain team-wide energy. You maintain unbreakable relationships through your clarity and authenticity. You can lead other producers on the team and people at all levels consider you a trusted advisor. You’re able to clearly assess your own capabilities and those of others. And you do this by seeking outside perspectives, reflecting on past experiences, and applying what you learn. When you speak, people listen and learn.

Who you’ll work with

The Core Commerce Consumer Setup Team is responsible for the UX and design of digital product features and capabilities that deliver the best possible brand experience across Nike’s consumer setup experience – responsible for crafting the end-to-end experience for a Nike Member from account creation, onboarding, to a personalized home. We identify key moments to enable services and permissions that would allow Members to take full advantage of our digital channels and Nike Membership. As a key member of this team, you’ll report into the Design Operations Director of Core Commerce within Nike Digital Product Design.

What your responsibilities will be
  • Being responsible for an entire team's remit and working on large projects that encompass multiple broad/undefined layers of complexity
  • Aligning the team’s efforts across 30 different products/platforms to match company priorities
  • Leading cross-functional alignment and influencing the design process
  • Working on projects of moderate to high complexity and leading multiple concurrent workstreams
  • Negotiating priorities across product partners when design capacity is maxed out
  • Facilitating roadmap discussions and alignment with product, engineering and program partners
  • Working with the Design Director on resourcing strategy and backlog management
  • Defining onboarding plans for designers who are ramping up on new products/platforms
  • Encouraging/driving the design team to transform a product or initiative
  • Facilitating and leading brainstorms/workshops
  • Collecting and articulating the POV of the team, communicating the vision for the work and the team
  • Working with digital product to ensure requirements and scoping are defined prior to project kickoffs
  • Orchestrating user groups for feedback and testing
  • Crafting staged project plans for sophisticated efforts and setting up checkpoints with the Design Director and other relevant partners
  • Proactively determining when and how to involve cross-functional partners (eng, PM, research, data, etc)
  • Ensuring design team delivers some of the most thought-out and polished end-to-end design solutions at Nike
  • Leading team health and reporting (including ROI of work)
  • Prioritizing team logistics around ways of working (e.g. meeting cadence, review frameworks and processes)
  • Working with design leaders to identify and prioritize cross-functional, high-value opportunities and potential constraints
What you bring to Nike
  • A bachelor’s degree or any combination of education, training and experience in marketing, organizational communications, advertising or a related field
  • 6+ years of proven experience leading creative teams through the design process at a digital product company, digital agency or tech start-up
  • Passion for the Nike brand, the world of sport, and thought leadership in design that elevates the work
  • A strong understanding of sizing, project and resource planning and management, forecasting, and estimating
  • Strong presentation skills – you can hold the attention of a room
  • Transformative and conceptual thinking, seeing possibilities where others can’t
  • Deep experience in motivating and driving a creative culture to deliver best-in-class, award-winning work
  • A strong design process – contributes new processes or enhancements to cross-functional teams
  • Ability to see around corners to intercept problems before they happen
  • Exceptional time management skills and ability to create accurate estimations, often helping the team to deliver early
  • Comfortable with being uncomfortable, thoughtful about taking risks
  • Ability to drive collaboration and communication within a complex group, and cross-functionally within an organization
  • Experience overseeing technology solutions that power consumer touchpoints at scale, such as planning tools, content management systems, targeted marketing tools, and asset management solutions
  • Deep experience with the latest project management tools like Asana as well as collaboration tools like Box, Google Suite, Figma and Keynote
  • Deep experience in the agile methodology of project management and the ability to run a sprint

Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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