Digital Product Ops Manager

Wolverine Worldwide
Rockford, IL, USA
Posted 3 days ago
Full time

Summary

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, Sweaty Betty and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.


Digital Product Ops Manager will work as a member of the Product team to guide products from conception to launch by connecting the Product team and our global eCom stakeholders to drive awareness and adoption of new platform features.  Works closely with Product Owners, User Experience, eCom Brand Leadership, Customer Service leadership to establish and maintain a product roadmap, communicate updates frequently, and ensure the eCom organization is aligned and aware of critical dates, changes and business impact.   You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and highly matrixed organization. You are happiest when you are working directly with customers together with a team of high achievers like yourself. It is even likely that you have worked as a product or project manager, but realized that you prefer helping people over writing requirements. Showcasing technology enhancements and seeing them drive value to the business energizes you.

Job Description

Primary Duties:

  • Manage a product roadmap, ensuring it’s up to date, published and shared with stakeholders throughout the organization.  Present product roadmap updates to internal stakeholders on a regular basis.
  • Be a key partner in annual and quarterly planning activities, gathering feedback and priorities from internal customers and coordinate with Product Owners to ensure they’re addressed.
  • Drive the coordination work between our product Owners.  Fosters cross department collaboration around the product, and use their insights to identify areas for improvement and business decisions.
  • Improve communication and efficiency and provide product expertise for teams across the company. Connect with the other functions to ensure partners are aware of delivery.
  • Develop business processes to streamline product development. Maintains templates, guidelines, how-to references and resources. Manages tools (for road mapping, prototyping, etc.) that the product team uses, and works with the team to develop product best practices and to establish standards.
  • Work with Product teams to gather production release information and compile release notes to be distributed to stakeholders.
  • Work with Product teams to understand change management activites required by eCom brand teams, and communicate benefits of releases to maximize adoption and benefit to the organization.
  • Works closely with finance to plan budgets and capture accurate spend for the Digital Experience organization.
  • Partners with UX, Customer Insights, and Analytics teams to collect, organize and present insights to the product group.
  • Lead customer demos, answer customer requests, and share best practices.
  • Drive internal customer adoption by documenting standard operating procedures, assigning tasks where appropriate, and report on progress – connecting product and technology teams as needed to overcome blockers.
  • Performs duties consistent with the company’s AAP/EEO goals and policies.
  • Performs other duties as required/assigned by manager.

Knowledge, Skills, and Abilities Required:

  • Bachelor’s degree or equivalent work experience.
  • 5+ years of eCommerce, product management or business analyst experience.
  • Strong relationship building and communication skills within cross-functional teams.
  • Skilled in Agile/Scrum methodologies.
  • Experience creating and delivering presentations to senior leadership.
  • Strong presentation and communication skills.
  • Experience with Jira and Confluence.
  • Attention to detail and extremely well organized.

WORKING CONDITIONS

Hybrid or Remote

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

#LI-Remote

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

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