Global Custom Product Operations Specialist

Nike Inc.
Boston, MA, USA
Posted 1 month ago
Full time

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

We Need Someone Who Speaks Computer

Computers have their own language. Which most of us don’t speak. But you do. And we need your fluency. Let’s face it. The modern world is shackled to computers so we need experts like yourself to keep us running. So come join our crew. You don’t have to call yourself The Computer Whisperer but we might.

ABOUT OUR TEAM
Global Digital Experience Operations is a centralized team with deep functional expertise to drive seasonal readiness and flawless execution as consumers engage with our inline and custom products. The team oversees catalog asset management (data attribution, product copy and photography) and E2E custom operations (product setup, digital imaging, factory capacity, order pipeline and service). Ultimately the team is responsible for delivering product experiences and service to drive frictionless commerce and consumer satisfaction.


WHO WE ARE LOOKING FOR
We are looking for a Global Custom Product Operations Specialist to support the Converse by You business. This role is responsible for crafting and delivering a premium and seamless digital consumer journey for Custom product!

The candidate should have a deep understanding of operational excellence including the ability to easily adapt to new systems and tools. In addition, this person should demonstrate strong data integrity skills and the ability to multitask and prioritize work based on seasonal dates and gates. The ideal candidate will be passionate about delivering premium consumer experiences and thrives in a multifaceted and fast-paced environment.


WHAT YOU WILL WORK ON
You will work on the Digital Experience Operations team supporting the Converse by You business. A typical day/week involves creating consumer journeys using premium imagery assets that are provided to you from the Imaging team to build the consumer journey in the backend system. Digital journeys will follow the product logic documents detailing the desired experience for the consumer. You will also be working to ensure the digital assets match the physical product so that what the consumer designs and sees on screen what they will physically receive as a finished product.


IF THIS IS YOU, YOU WILL BE RESPONSIBLE FOR:
Creating consumer journeys using our builder creation tool that will deliver a premium and seamless digital experience.

Collaboration with image editors and product creation teams to align on and implement the consumer journey in digital format.

Establishing builder formats for consumer choice questions to help drive consistency in how journeys are created and how data is sent to analyze trends.

Demonstrating consumer data insights to advise builder configuration that will provide an elevated experience.

Be proactive in sharing new and innovative ways to create and elevate the consumer journey.


WHO YOU WILL WORK WITH
This position will report to the Manager of Digital Experience Operations. In this role, you will collaborate and successfully partner with all members of the Digital Experience Operations team. Additionally, this role will work closely with Product Merchandising, Product Management, and NBY Operations.

WHAT YOU BRING
Bachelor's degree in Operations, Business Management, or related field or relevant combination of education, experience, and training.

2+ years relevant work experience. Footwear experience a plus.

Ability to quickly learn and adapt to new operating systems and tools.

Excellent verbal and written communication and collaboration skills to effectively communicate with both business, Geography teams, and technical IT teams.

Self-motivated, detailed, organized and deadline-focused, with a proven track record to handle several tasks with varying priorities in a fast-paced environment.

Ability to interact well with diverse network of global business partners.

Great teammate who demonstrates a positive demeanor.

Converse requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Converse will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we’re different.

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