Head of Merchandising, Ambient Operations, Development & Delivery Management

Bracknell, UK
Posted 26 days ago
Full time

Job description

In order to fulfil the John Lewis Partnership Purpose we are investing significantly in our operations. Playing a key role at the heart of our business, our Head of Merchandising will define and deliver our merchandising strategies that will drive the Partnerships success.

The Partnerships technology is rapidly changing and we are committed to its pace. Your commercial awareness of the marketplace will contribute to the overall financial success. You will accelerate our change to ensure we execute with excellence.

Job Description

By leveraging your commercial expertise and rigour in planning and forecasting within categories, you will ensure profitability over the long-term, maximise customer satisfaction and drive availability while optimising wastage and working capital.

You provide commercial rigour in forecasting, stock planning, supplier management and operational co-ordination to maximise returns over the short and long term and maximise profitability and customer satisfaction by driving availability, whilst optimising wastage and working capital.

You have accountability to roll up supply and demand plans through the Merchandising profession and budgets across your category to assure these are robust and deliver against strategy. As required, you will provide detailed merchandising expertise to Category Proposition Groups.

You will be accountable for the efficient and effective design and implementation of Merchandising systems/ process/ people transformation and CI (the role would play a key part in E2E, MO2, Better Together, Forecasting Changes..) delivery of the Implementation of Merchandise Operations (MO), minimising any potential disruption to our customers whilst realising commercial outcomes. You will deliver against the programme plans, identifying and escalating risks, issues and dependencies ensuring we land and embed the benefits.

Leadership in our business means challenging and empowering others so they can create more value for our customers and our company. Our Waitrose Commercial Operations leadership team relies on your extensive commercial expertise to drive margin through innovative products and wraparound services. Your agility and cross-functional approach will make you a customer-centric leader in everything you do.

For more details on the role and purpose please see attached Job outline.


What you'll have:

  • Knowledge of systems and complex processes

  • Proven Continuous Improvement experience

  • Excellent Supplier engagement & communication

  • Experience of leading process change business wide

  • Leading significant changes in a Commercial/Trading environment

  • Leading and developing high performing teams, with experience of leading operational teams

  • Strong Commercial acumen

  • Negotiating and influencing

  • Leading the shaping and design and experience of landing technology transformation

  • Experience in cross-functional working up to and including Executive level, with a track record in building strong relationships at all levels, managing and developing solutions to reduce business complexities, align processes and unlock efficiencies

  • Experience leading operational teams both in Waitrose Shops and Head Office, fulfilling Commercial and Customer KPIs, ensuring legal compliance and delivering high quality outputs.

  • Experience leading teams in a fast paced and challenging organisational environment balancing multiple differing priorities and demands.

  • Strong understanding of current and emerging legislative requirements within the retail trading law environment, experienced at implementing appropriate strategies to mitigate operational and reputational risks created by proposed and enacted legislative changes

  • Strong change management experience

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