H&M Retail Visual Merchandiser

Albuquerque, NM, USA
Posted 10 days ago
Full timeRetail & Wholesale

Company Description

The key to building a great look is combining bold pieces.

The key to building a great company is combining bold people.

We take pride in our history of making fashion accessible to everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will be able to change the future of fashion.

Together, we create that special kind of workplace, where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel & do good.

Be proud of where you came from & amazed by where you’ll go.

Be Yourself & More at H&M.

Job Description

Working at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. You support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity to make us the No. 1 fashion destination. You meet the expectations of customers & colleagues at all times, as well as following all H&M procedures & standards. By acting in line with our values and being a role model, you contribute to H&M’s business success.

Role responsibilities include, but are not limited to:


You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions.

Fashion Knowledge

  • Ensure you are up to date with current fashion trends

  • Share, inspire and educate the store team on seasonal trend information

Direct Customer Service

  • Ensure you meet customer expectations on direct service according to H&M standards.

  • Support the store to achieve excellent customer service.

Indirect Customer Service

  • Follow up the H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled GTL mannequins in windows and in store.

  • Create a clear red thread from windows to A-area with wearable buying suggestions.

  • Ensure high quality, commercial garment presentation with good garment care every day together with store team

  • Provide good concept flow by maintaining the concept layout, fixtures and navigation.

  • Launch and maintain all sales campaigns and activities on time and according to H&M standards.

Drive Sales Targets

  • Identify opportunities to increase customer satisfaction and sales with the Department Manager and then you execute changes accordingly.

  • Perform sales follow-up and initiate actions to reach sales targets.


You support the store team to enhance the customer and working experience in store through coaching. Together with the Store management team you ensure that all legal requirements and H&M policies are fulfilled.

Training and Development

  • Evaluate & develop the visual and commercial skills of the store team

  • Coach & develop Sales Advisors while executing floor moves together

  • Organize, provide and carry out visual training for all colleagues to support garment presentation in line with the Commercial Handbook.

  • Seek VM potential for succession.

Communication and Legal Requirements

  • Ensure that all communication in the windows and on the sales floor complies with local legislation.


Organize and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed.

Commercial Routines

  • Together with the Department Manager, you follow up on Store KPIs & initiate actions to reach store goals and budgets.

  • Adapt the store planning according to store needs and budget from the Commercial plan.

  • Complete and take action on the Best Brand portion of the Store Experience Tool (S.E.T.) to maximize commercial opportunities.

Visual Store Operations Routines

  • Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions

  • Complete all sales floor and window morning routines daily before store is open

  • Handle Visual Merchandiser material and visual scheme orders.

  • Control quantity and condition of all incoming visual material.

  • Maintain and care for all display and interior material with sustainability in mind.

  • Keep visual room organized and safe.

  • Share information with team on Commercial handbook seasonal changes & continue to evaluate throughout the season.

  • Provide updates of all VM information material in the store.

  • Ensure that the store always has enough Sale and Activity material.

  • Paint the windows as necessary.


  • Promote employee and customer safety

  • Resolve health & safety, legal and security issues

  • Prevent loss


  • Must be able to work with hand and power operated tools and lift in order to execute display set ups

  • Ability to work flexible hours and extended hours at times

  • May be required to travel to support other stores


…& more & more & more.

Your first role at H&M might just be the beginning.

There’s room to grow, change and find new opportunities.

And as you grow, you’ll find new role models, mentors, and friends for life.

Experience opportunities to make a difference on a global scale,

while working close to home.

Apply now and find out where your H&M journey can take you.

Be Yourself & More at H&M.

For permanent employees, you will be eligible for a quarterly store performance-based bonus


H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

  • This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

Financial Accountability: None


All your information will be kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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