H&M Visual Merchandiser

This Is H&M. Together We Make It Possible

Visual Merchandisers are responsible for one of our simplest truths; if we share great fashion in the most creative way, we’ll grow our business. Sounds simple, right? Hold up - there are a lot of moving parts. You must consider the way a store feels, the style of the community that surrounds that store, the global H&M guidelines, and last, but not least, what you think works. Simply put, Visual Merchandisers sit at the intersection of our need to share great fashion and H&M’s business goals.

Job Description

Function: Sales

Department: Store

Reports to: Store Manager

Role Responsibilities Include But Are Not Limited To

SELLING

You set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, you determine additional commercial opportunities in your store within the H&M brand guidelines. You execute floor moves based on those joint discussions.

Customer Service

Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room, and at the cash point.

Job Knowledge

Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:

• Commercial Handbook (Department Book & Seasonal Book)
• Visual Merchandising Book
• Technical Book
• Sales Tools & Store Information
• Provide the season start information from Sales Organization and prepare the kickoff with the management team
• Update the Commercial Handbook (Department Book & Seasonal Book) and Technical Book with the latest refill pages
• Plan and implement all store campaigns and activities together with the store team
• Ensure consistent garment care throughout the entire store

Efficiency

• Actively work in a commercial way to maximize sales, focusing on:

Top Priority Products, A-Areas, and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation

• Ensure that orders for display materials and supplies are placed in a timely manner
• Responsible for the care and maintenance of display materials
• Keep the visual room clean and organized
• Check the material arriving to the store in a timely fashion, confirming quantities, condition, etc.
• Minimize security and safety risks
• Plan and work with sales and operation goals to drive growth
• Support in-store routines when necessary

Team Player

• Train, coach, and give daily feedback on garment presentation to the store staff
• Plan and conduct the Keep It Commercial training together with the Department Manager
• Provide label and design training for staff and managers
• Inform store team about changes in the presentation of garments

Financial Accountability: None

Qualifications

• Associate’s degree in a fashion industry specialty preferred
• 2 years of retail visual merchandising experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool

Competencies

• Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness, and commerciality
• Knowledge of basic computer skills
• Ability to provide day-to-day visual training and guidance through H&M’s shared values
• Ability to work in a fast-paced, deadline-driven environment
• Exceptional customer service and interpersonal skills
• Strong organizational and time management skills
• Strong verbal communication skills
• Able to work independently while still working within a team environment
• Must be able to work with hand-and-power operated tools and lift in order to execute display setups
• Ability to work flexible hours and extended hours at times
• May be required to travel to support other stores

Job Status: Nonexempt, Hourly (Part-Time or Full-Time)

San Francisco, CA only: “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

EEOC Classification: SLS

INDVM123

Additional Information