Lead Visual Merchandiser

West Elm
Richmond Heights, MO, USA
Posted 3 days ago
Full timeRetail & Wholesale

About theTeam

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Lead, Visual role

You will provide daily support to the management team by performing opening and closing routines and supervising to ensure that the store is meeting financial goals and associates are providing world-class service to our guests. You will perform operational functions in the assigned area of accountability to ensure the store meets company expectations.


· Effectively perform operational functions: open and close the store, register functions and back office procedures

· Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manager-on-duty shifts

· Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority

· Utilize “Selling Essentials” and training resources to educate the team on product, improve selling skills, and achieve business goals

· Provide training and coaching expertise to associates in selling, product knowledge, clienteling and in-home services

· Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy


· Effective communication, organization, and leadership skills

· Proven ability to motivate and influence others through personal actions and examples.

· Ability to be active, standing, walking, bending, climbing, reaching and lifting for extended periods of time, required throughout the workday

· 1-3 years retail sales experience with shift supervision experience preferred

· 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Physical Requirements

· Must be able to be mobile on the sales floor for extended periods of time

· Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

· Employment/promotion to this role will be contingent on successful completion of a background check

· Full time associates are expected to have open availability to meet the needs of the business. Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December)

*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

· A generous discount on all Williams-Sonoma, Inc. brands

· A 401(k) plan and other investment opportunities

· Paid vacations and holidays

· Health benefits, dental and vision insurance, including same-sex domestic partner benefits

· A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning

· Individual development plans and career pathing conversations

· Annual performance appraisals

· Cross-brand and cross-functional career opportunities

· Online learning opportunities through brand specific resources and WSI University

· Leadership development opportunities

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Job Type: Full-time


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Weekend availability

Work Location: One location

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