Manager, Product Operations

Levi Strauss & Co.
1568 Haight St, San Francisco, CA 94117, USA
Posted 1 day ago
Full time

JOB DESCRIPTION

DESCRIPTION:

As a Product Operations Manager, you will act as the liaison between IT Support and the Business, with a focus on Merchandising, Design, and Product Development.  In addition to day-to-day support, problem solving, and training, you will also act as a lead in Operations projects which may cover process engineering, enabling system enhancements, and analysis to define future strategy.

RESPONSIBILITIES:

System Support and Training

  • Primary contact for business users and IT Support leading daily problem-solving and issue resolution for enterprise-wide technology solutions.
  • Identify system defects and execute solution testing, following through to completion of resolution.
  • Prioritize weekly Production Support activities for system repair, change requests, and ongoing maintenance.
  • Create training documentation, lead user training and education in change of process.Identify, document, and promote best practices.
  • Manage system access and user database, complete critical system admin functions.

Project Management, Process, Strategy

  • Own plan creation and execution, including RACI, time and action, definition of stakeholders, communication, facilitation, and budget. Optimize for the best use of time and resources while meeting overall vision.
  • Drive vision, metrics, and report on status of deliverables.
  • Key project team member as we expand and integrate existing systems and processes across new categories.

QUALIFICATIONS:

  • Deep understanding of LS&Co. go-to-market processes and applications supporting merch, design, and product development processes related to all product categories.
  • Experience collaborating with a large array of cross-functional team members and building key relationships with internal and external clients.
  • Expert in spoken and written communication with an intrinsic understanding of target audience.
  • Action oriented, skilled in problem solving, organization, and planning.
  • Experience working independently with the ability to adapt; comfortable with navigating unknowns; possesses a desire to pursue continual learning.
  • Familiarity with apparel systems, preferably PLM and Digital Asset Management. Proven success in quickly learning business systems and understand high level technical issues.
  • Training experience preferred.

EOE M/F/Disability/Vets

LOCATION

San Francisco, CA, USA

FULL TIME/PART TIME

Full time

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