Merchandising/Supply Chain Operations Process Manager

Freeport, ME 04032, USA
Posted 4 days ago
Full time

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We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in.

L.L.Bean is currently searching for an Merchandising/Supply Chain Operations Process Manager to join our Supply Chain team located in Freeport, Maine.

Position Purpose: In this important role this person will be responsible for analyzing, designing, and implementing a single or multiple business processes and for ensuring that existing business processes within scope continue to be improved upon. Work with Sr. Process Manager and/or Business Process Owner, as well as key leaders and staff within the business process areas to help them understand, adopt, and execute the processes. Identify potential opportunities and manage efforts to improve processes and train stakeholders. Plan, direct and coordinate activities of short-term, inter-departmental project(s) to ensure goals or objectives of the project(s) are accomplished. Monitor and report on key process metrics in order to assess the health and effectiveness of the processes and to ensure that the process is leading to meaningful business results.

Job description


  • Act as a process expert across a single or multiple processes.
  • Ensure the process is being executed as intended by the cross-functional teams. Assess the level of understanding of the process, the systems used to execute the process, and the related milestones. Identify gaps in understanding and lead/conduct training efforts to successfully incorporate the process into regular business practice.
  • Recommend key process metrics that indicate the "health" of the processes and drive business results.
  • Monitor major cross-functional business processes and identify opportunities for process improvements. Analyze the effectiveness and efficiency of processes and related systems and workflows. Work with Sr. Process Manager or Business Process Owner to prioritize opportunities.
  • With Sr. Process Manager or BPO, lead process improvement efforts to improve process design and drive significant business benefits.
  • Effectively solution existing problems, generating an appropriate level of awareness and solution buy-in from leaders. Work with other Process Managers to understand the connection points between processes and potential impacts that changes will have to the related processes and potential tools.
  • Partner with Change Management team to sustain the business processes and support the rollout of new processes. Implements change management for small to medium sized projects; focus is on coaching leaders and end users through the change curve.
  • Ability to assess and articulate change impacts. Can speak to future state vision and the case for change. Accurately assesses followership, including level of understanding and buy-in. Identifies key project members and influencers; leverages them to achieve the change goals. Responsible for implementation of sustain practices to ensure long-term adoption of new tools and processes.
  • Partner with IS organization on business process implementation efforts.
  • Manage the content and delivery of process documentation.
  • Provide updates to the organization (All Hands, Lunch and Learns, etc.) on the process performance and new and/or redesigned processes.
  • Serve as facilitator, advisor and coach to the business areas. Work with relevant business areas to help them execute new and/or redesigned business processes. Be available daily to answer process questions and give support to the business.
  • Apply established procedures and project management methodologies.
  • Develop project definition, timelines, milestones, and role clarification for all people involved in the project. Assign tasks and necessary resources.
Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.


Education Level:

4-Year Bachelors Degree

Years of Experience: 3+ years

Skills and Qualifications:

  • Ability to succeed in fast-paced work environment, focused on continuous improvement. Strong communication skills with ability to communicate across a wide range of audiences. Ability to influence at all levels of enterprise.
  • Understand organizational change management, be able to communicate/facilitate the process and gain following.
  • Bias for action, driven to obtain issue resolution and project closure.
  • Strong organization skills and attention to detail.
  • Self-starter/able to function in ambiguous situations.
  • Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines.
  • Comprehensive knowledge of project management and process management.
  • Basic knowledge of organizational change management principles and best practices.
  • Strong computer skills including familiarity with Microsoft Office suite (Word, Excel, PowerPoint, MS Project, etc.).

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside-we're all in. Visit to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.

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