Operations Associate

Super Smalls
New York, NY, USA
Posted 2 days ago
Full time

Super Smalls is seeking an Operations Associate with experience in rapidly growing consumer brands. Our ideal candidate will have a great attitude, be a clear and impactful communicator, and contribute to our energetic and professional culture. 

Your Responsibilities 

  • Ensure all e-commerce and wholesale orders are processed in a timely and correct fashion
  • Coordinate wholesale routing and packing guidelines
  • Triage processing issues and look for long-term process solutions. This includes processing delays, no stock orders, damages, incorrect tagging
  • Coordinate air and ocean transportation of finished goods, and ensure correct receipt of goods to the warehouse
  • Track orders, preorders, returns, damages, and carrier claims as needed
  • Ensure all customer returns are processed according to SLA Review return reasons related to fulfillment/shipping and escalate issues as necessary
  • Assist our customer service teams on customer inquiries
  • Ensure all operational SOPs are followed to ensure maximum efficiency
  • Work closely within the WMS and Shopify platforms daily. Tasks will include but are not limited to: Order editing, canceling orders, issuing refunds, replacement orders, RMA creation/receiving, and inventory audits
  • Additional tasks and responsibilities as assigned by the Leadership team

Your Qualifications 

  • Bachelor’s Degree required
  • DTC + wholesale experience required
  • Significant experience as an operations coordinator or similar role
  • Possess organizational and follow-up skills with attention to detail in a fast-paced environment
  • Able to manage time effectively and efficiently
  • Able to prioritize tasks and work independently
  • Excellent verbal and written communication skills
  • Works well with a team
  • Ability to work well under pressure and act professionally and appropriately while doing so
  • Experience in WMS, Shopify a plus
  • Quick learner
  • COVID-19 Vaccination

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