Production Support Lead

Nike Inc.
Beaverton, OR, USA
Posted 1 month ago
Full time

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

The first spark of a product idea sets the NIKE, Inc. Product team into motion. The team of developers, testers, engineers, designers and managers obsess over Nike’s iconic silhouettes and create groundbreaking new styles. They collaborate, ideate and refine products’ construction, fit and materials. They maintain a keen understanding of consumer and market trends. They skillfully operate at the intersection of buyer needs, technical feasibility and business objectives. And they work lockstep with Merchandising, Design, Manufacturing and others to produce the final result: products that reflect the soul of sport and inspire athletes to reach new levels of performance.

NIKE, Inc., Beaverton, OR. Lead Nike initiatives in work planning, process development, resource optimization, employee goal setting, coaching, hiring decisions, and performance monitoring. Advocate business customer’s interests and requests across all relevant IT groups. Collaborate with business to translate goals and objectives into projects. Understand customer's business drivers and changes in priorities. Participate in engagements with remote groups, including vendors, Nike facilities, and Nike departments. Consult on issue resolution, triage, and troubleshooting. Act as business specialist as well as technical generalist. Suggest solutions, analyze and document business process, provide functional expertise, big picture perspective, and deep knowledge of business processes. Gather, validate, and document business requirements within a single function. Refine requirements to include UI, reporting and/or decision support requirements. Communicate and coordinate the translation of functional requirements into technical solutions with IT resources. Provide specific application or tool support and/or training to business. Oversee and support end-user training through preparation and delivery of training course and materials. Support testing activities including construction of test plans/scripts, the expected results and validation of test results. Develop and manage project plan, schedule, scope, and deliverables. Apply Nike Global IT process standards to regional technology solutions and research and provide standard industry solutions and best practices.

Applicant must have a Bachelor’s degree in Computer Science or Computer Systems Administration and 5 years of progressive post-baccalaureate experience in the job offered or a related occupation. Experience must include:

  • ServiceNow system administration;
  • Database administration;
  • Data management;
  • Scripting;
  • ServiceNow Application development;
  • ServiceNow instance management;
  • Software Development Life Cycle; and
  • Technical, process and data analysis.

Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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