Senior Product Manager - Zalando Direct Partner Guidance and Support (w/m/d)

Berlin, Germany
Posted 26 days ago
Senior Product Manager - Zalando Direct Partner Guidance and Support (w/m/d)


As Senior Product Manager in the Zalando Direct team, you will shape the future of Europe's largest fashion platform and contribute to disrupting the fashion industry. You will work with cross-functional teams in Zalando as well as with merchants.

Our team assists Zalando brand and retail partners via a self-service e-commerce platform named zDirect. You will be tasked with newly integrating autonomous learning and support tools into zDirect by leveraging the newest technologies. Drive our partners growth by revolutionising knowledge access and offering new ways of instant assistance with their queries.


At Zalando, our vision is to be the Starting Point for Fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:

Our employee resource groups:


  • Create and communicate a strong product vision based on a well-researched set of premises
  • Develop, own and execute on a roadmap for our support and content management tools
  • Work with different stakeholders such as our merchants, content management and partner care teams to understand their strategic requirements and translate those into product strategy
  • Collaborate with our Design and Engineering teams for product research, design and execution


  • An ambitious senior product manager experienced in working in all product development phases
  • An excellent collaborator who enjoys working with cross-functional and cross-cultural teams
  • Highly analytical professional with a proven ability to translate data and interpret insights
  • Previous experience working in B2B eCommerce environments is a plus, preferably on the supplier side


Career Development

  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities


  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources


  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year


  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners


  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counseling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute


It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to almost 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

Follow us on Instagram:

Please note that all applications must be completed using the online form - we do not accept applications via email.

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