Showroom Manager

New York, NY, USA
Posted 2 days ago
Full timeComputer Hardware Manufacturing,Retail,Wellness and Fitness Services

Who We Are

Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We’ve united a diverse team of experts and decades of research to reinvent strength training, making it more efficient, more effective, and more engaging.

With this in mind, we want to bring that same innovative approach to the workplace. At Tonal, we continue our shift of emphasis by growing our instrumental team. We collectively weave our knowledge and creativity, as we redefine the future of fitness. We are passionate about building products that transform lives, and building teams that transform the status quo. Together, we can be our strongest.


Tonal is looking for a Showroom Manager to lead our Flagship Showroom on New York City's Fifth Avenue near Flatiron. In this role, you will be critical in executing our retail strategy. You’ll be leading the sales floor, and working closely with a variety of departments in an effort to provide exceptional customer experience. This role reports to the District Manager. If you’re passionate about fitness, have a high bar for customer experience, and love to solve challenging problems, Tonal is the place for you.

What You Will Do

- Develop a deep knowledge and understanding of Tonal’s product and Brand image.

- Possess an entrepreneurial spirit and continuously innovate to achieve desired results.

- Lead all store operations efficiently (scheduling, store budget, store maintenance, sales goals, merchandising, and stocking).

- Lead a profitable showroom by enrolling the entire team to achieve your sales plan; by utilizing company tools to strategically plan to meet - sales targets with labor hours; by accurately tracking labor hours and expenses.

- You are responsible for hours management and scheduling for your team.

- Coach your team to develop exceptional customer relationships and promote a sales culture to build productivity.

- Develop an immersive and personalized demo experience in partnership with the corporate retail team.

- Discover customers’ individual needs and meet their goals with Tonal as the solution.

- Hold the team accountable for follow-up with in-store leads and drive business, to move customers through the sales process.

- Train and develop team members to promote growth and development.

- Proactively recruit, interview, and select qualified, diverse candidates to build a talent pipeline to achieve business goals.

- Execute and oversee the hiring process, including interviews and onboarding.

- Establish store presence in the community by fostering positive relationships with clients and other retailers.

- Implement grassroots marketing initiatives to grow the brand & influence the market.

- Create a timeline of events for the store by setting-up in-store events with partners.

- Stay in the know of market growth opportunities & leverage those to benefit store and brand performance.

- Responsible for ensuring the store meets company guidelines in operating, opening, and closing procedures.

- Where Standard Operating Procedures do not exist, partner with the corporate retail team to develop policies and procedures.

- Have an in-depth understanding of competitors in the field.

- You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Who You Are

- 2+ years of sales management experience in retail, fitness, service, or hospitality industries preferred

- You’re invigorated by interaction with customers and have the ability to deliver a great customer experience that builds loyalty.

- You’re passionate about driving for results.

- You encompass strong verbal and written communication skills.

- You are approachable, a good listener, and an enthusiastic Brand representative.

- You’re flexible and have the ability to adapt quickly and react positively to business needs and changes in strategies.

- You’re organized especially with time management, and you follow through on the next steps.

- You’re experienced in analyzing sales reports and identifying business trends.

- Open to working a standard retail schedule, including evenings, weekends, and holidays.

- Proficiency with Apple Products, Google Suite, and Salesforce is a plus.

- You are able to lift up to 25 pounds and demonstrate physical exercises on the Tonal Trainer.

- Applicants are a minimum of 18 years of age.

Extra Credit

- Fitness industry experience

- Luxury or high-end product sales experience

Annual base compensation for this role is: $90,000 to $105,000.

At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!

Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, [email protected] All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.

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