Site Merchandiser Associate

Citizens of Humanity Group
Greater Los Angeles, CA, USA
Posted 17 days ago
Full time

We are looking for a highly motivated, initiative-taking, analytical yet creative person with experience in fashion eCommerce & knowledge of current fashion trends to join our growing eCommerce team.

As a Site Merchandiser Associate you will be working closely with both Citizens of Humanity and AGOLDE Merchandising Managers to support day-to-day eCommerce operations. You will gain exposure to all departments working across the organization to support the eCommerce team in daily website maintenance and assist in product and campaign launches. This position is an excellent opportunity to learn and expand your skills in a collaborative and fast-paced work environment.

Responsibilities And Duties

  • Provide ongoing support to manage the daily operations of both Citizens of Humanity and AGOLDE websites while targeting site conversion and revenue goals.
  • Assist with Merchandising Managers to uphold merchandising presentation strategy, site conversion, customer experience, and marketing highlights.
  • Assist with product uploads, this includes merchandising key category pages while working with cross-functional partners to gather product features, garment care, fit notes, and product descriptions.
  • Ensure products are launched to site in a timely manner based on delivery date and email cadence.
  • Assemble eCommerce reporting to share cross-functionally, including sales KPIs, style selling, summaries on new product launches and product demand signals like waitlist and pre-order.
  • Use analytics and weekly reporting tools to drive merchandising insights on site
  • Create and manage site tags and metadata for SEO optimization.
  • Perform quality assurance to ensure accuracy of product data as well as taking responsibility for correcting and facilitating any fixes.
  • Review both sites regularly, assist in identifying and facilitating resolution of website issues/bugs in partnership with the Web Developer.
  • Track on-site search terms to continually optimize and improve search to reflect latest product launches and customer queries.
  • Collaborate with the Photo Studio & Digital Marketing team to ensure all products and brand assets are shot and received in a timely manner.
  • Assist the team with monthly marketing calendar that supports site-merchandising plan. This entails email concepts and homepage rotations
  • Assist in gathering requirements for any business projects that will improve customers’ shopping experience.


  • Bachelor's' degree with 1+ year's relevant experience in a fast-paced environment.
  • Shopify experience required.
  • Experience using Google Analytics.
  • Knowledge of Ship Station and a plus.
  • Proficient in all Microsoft Office programs, specifically Excel.
  • Knowledge of basic Excel formulas is required.
  • Basic understanding of key eCommerce & digital metrics (CTR, conversion rate, bounce rate etc.).
  • Quick to learn new systems and platforms.
  • Strong problem-solving, creative thinking and decision-making skills.
  • Ability to multitask, prioritize effectively, and work independently.
  • Highly detail oriented and excited to learn and grow.
  • Excellent written, and verbal communication skills.

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