Systems Support Specialist - Buying Offices

TJX COMPANIES
Los Angeles, CA, USA
Posted 1 month ago
Full time

Company presentation

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

Job description

The System Support Specialist in the California Buying Office is hands on IT support to 300 associates. The primary function is to assist our associates with a myriad of IT requests: new hire set up, system access requests, troubleshooting remotely or in person, re-imaging devices, ordering devices, partnership with Home Office IT counterparts, etc. This role will come in contact with those that are technically savvy and those that are not. This individual will have exposure to Senior Leadership, Merchants and Home Office IT counterparts.

Profile

Ability to interface with different personalities on a day to day basis. Ability to understand basic IT platforms and apply solutions as needed. Ability to communicate in layman's terms with a merchant group needing technical support as well as all levels of call center technical support in order to promote problem resolution. A desire to support every customer and deliver quality outcomes.

Minimum Qualifications:

3 - 5 years in an IT support role - Help Desk, Service Desk, customer service., etc.

Strong communication skills

Proficient in Microsoft office applications

APlus Certification helpful

Documented technical education experience

Flexible and customer service driven

Self starter and motivated to learn about the customer and their needs

Preferred Qualifications:

People orientated

Able to communicate with technically savvy and those that are not

Able to handle stressful situations comfortably

Resilient in the face of unknown challenges

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It's our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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