Technical Infrastructure Architect

SELFRIDGES
United Kingdom
Posted 24 days ago
Full time

Job description

Technical Infrastructure Architect

Job Introduction

Selfridges has always been much more than a shop. We're a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We're here to help make the world brighter. And you can be an important part of this. We'll talk more about the role below, but before we get to that, let's share with you the good stuff...

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
  • Generous annual leave that increases with length of service
  • Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
  • Defined pension contribution scheme

  • Generous bonus and/or commission scheme
  • Enviable team member discount including sale previews and double discount days
  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
  • Subsidised gym memberships

  • Annual travel pass and cycle-to-work schemes
  • A sustainable car salary sacrifice scheme
  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
  • Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail...

Role Responsibility

The Technical Architect is accountable for the base line and target infrastructure architecture definition and strategy. This includes the creation, management and socialisation of technology designs, standards and The Technical Architect is accountable for the base line and target infrastructure architecture definition and strategy. This includes the creation, management and socialisation of technology designs, standards and reference artefacts within IS and the broader business community and ensuring alignment to technology policies and wider strategy.

The role works closely with Solution & Infrastructure Architects to understand the business' strategic needs, how they can be supported through the effective deployment of technology, the options available and how to effectively transition to the target state. This role is also responsible for influencing and transitioning into the IT support teams to ensure that the right changes are taking place to achieve target solutions.

- Document the low-level baseline infrastructure architecture, including reference to the relevant business, information and technology domain components as stated in the High Level Designs;

- Engage with project teams to define and document the technical configuration and components of the solution, provide ongoing assurance of technology solutions through to delivery;

- Understanding and adherence of technology roadmaps and all major transition states;

- Effectively apply the IT strategy and architecture principles to all low level designs and ensure they are achieved through delivery of the projects;

- Working closely with development teams to ensure non production environments align to designs, are standardised and fit for purpose.

- Responsible for managing the Infrastructure Design Forum ensuring all designs follow the approval process and all new standards are updated on a regular basis.

- Carry out options analysis to evaluate the technology impact as well as the cost, risks, benefits and support implications of each option;

- Liaise with vendors and industry advisors to understand the available market offerings, product features, future roadmaps and how they map to the target technology architecture and roadmap to guide the right decisions and maximum value from investments and relationships;

- Maintain and communicate the technology catalogue, reference materials, capacity planning, availability of support, major version upgrades and vendor roadmaps;

- Define and gain business agreement for the technology requirements for each project that requires infrastructure change e.g. performance, capacity, availability, security, conducting planning for future growth and ensuring those requirements are met through solution design;

- Carry out research and development to explore emerging technologies and investigating how they may be incorporated into the technology roadmaps;

Actively participate in project/architectural governance, approving solutions, conducting quality assurance, identify risks exposed by proposed solutions, identifying mitigating actions and following them through to closure; reference artefacts within IS and the broader business community and ensuring alignment to technology policies and wider strategy.

The role works closely with Solution & Infrastructure Architects to understand the business' strategic needs, how they can be supported through the effective deployment of technology, the options available and how to effectively transition to the target state. This role is also responsible for influencing and transitioning into the IT support teams to ensure that the right changes are taking place to achieve target solutions.

- Document the low-level baseline infrastructure architecture, including reference to the relevant business, information and technology domain components as stated in the High-Level Designs.

- Engage with project teams to define and document the technical configuration and components of the solution, provide ongoing assurance of technology solutions through to delivery.

- Understanding and adherence of technology roadmaps and all major transition states.

- Effectively apply the IT strategy and architecture principles to all low-level designs and ensure they are achieved through delivery of the projects.

- Working closely with development teams to ensure non production environments align to designs, are standardized and fit for purpose.

- Responsible for managing the Infrastructure Design Forum ensuring all designs follow the approval process and all new standards are updated on a regular basis.

- Carry out options analysis to evaluate the technology impact as well as the cost, risks, benefits and support implications of each option.

- Liaise with vendors and industry advisors to understand the available market offerings, product features, future roadmaps and how they map to the target technology architecture and roadmap to guide the right decisions and maximum value from investments and relationships.

- Maintain and communicate the technology catalogue, reference materials, capacity planning, availability of support, major version upgrades and vendor roadmaps.

- Define and gain business agreement for the technology requirements for each project that requires infrastructure change e.g., performance, capacity, availability, security, conducting planning for future growth and ensuring those requirements are met through solution design.

- Carry out research and development to explore emerging technologies and investigating how they may be incorporated into the technology roadmaps.

- Actively participate in project/architectural governance, approving solutions, conducting quality assurance, identify risks exposed by proposed solutions, identifying mitigating actions and following them through to closure.

KEY COMPETENCIES

  • Experience as a Technical Architect or Infrastructure Engineer is necessary for this role.
  • Experience of retail or other types of high availability environments is essential.
  • Experience influencing stakeholders and communicating complex ideas and solution options in a simple and resonant way in order to gain buy-in and commitment.
  • Experience of a mixed complex estate including legacy systems that need to be securely maintained until their planned decommission date.
  • Experience proactively driving the definition of infrastructure architecture the roadmaps and programmes to deliver them and mobilisation of the necessary projects;
  • Experience in supporting project delivery involving both in-house and third-party design, development, testing and project management;
  • Experience of different delivery lifecycles and service delivery methods will be beneficial, e.g. RUP, Agile, TDD, Waterfall, Prince2, ITIL and similar;
  • Experience designing infrastructure solutions for common retail applications will be beneficial, e.g. Oracle Retail Suite, WebSphere Commerce / Sterling, Oracle ATG / DOO / GOP, PeopleSoft, Oracle Financials, Hyperion, etc.
  • Experience of operating with a high level of autonomy and the ability to manage delivery to agreed timescales
  • Excellent knowledge of supporting systems essential to the running of a highly available technology estate is essential (eg Monitoring, Alerting, Logging, Reporting etc);
  • Experience of capacity planning and cyber resilience highly beneficial
  • This is not a Cloud Role, while you will be working with and/or supporting our cloud teams, this role is specifically targeted at on premises infrastructure.

Technical Skills

  • Stong understanding of VMWare virtualization
  • Strong understanding of integration technology and information security requirements
  • Strong understanding of core infrastructure concepts (such as AD, DNS, routing, networking protocols)
  • Any exposure to the Oracle Applications, beneficial
  • Experience working with 3rd party managed hosting providers
  • Exposure to Linux (RHEL or Debian beneficial); Detailed understand of Windows (Desktop and Server) estates essential;
  • Good knowledge of design principles and standards for LAN, WAN infrastructure is essential and any knowledge of Wifi and Telephony (at scale) is beneficial
  • Demonstrated understanding of common strategies, challenges and business models relevant to retailers and the influence they have on technology strategy and decision-making.
  • Ability to identify multiple solution options to address a business problem and analyse, assess their impact and make appropriate recommendations.
  • Ability to rapidly analyse and understand functions and operation of existing solutions and capabilities of new technologies.
  • Ability to identify and plan for the information management, security, performance, capacity, availability, reliability, flexibility and supportability aspects of a solution across a diverse variety of technologies and topologies.
  • Demonstrated understanding of key systems design concepts, systems behaviour, application and integration patterns, standards, architecture principles and building blocks.
The Ideal Candidate

- Effectively communicate the transition and target architectures to all relevant work stream stakeholders including the Programme Director, Workstream Leads, Programme/Project Managers, Business Analysts, Solution Architects and Business Leads.

- Motivated self-starter, enthusiastic, resilient, personally effective, pro-active and with a flexible attitude to work.

- Strong strategic and analytical problem-solving skills, has a keen attention to detail and a good commercial sense.

- Quickly builds strong relationships and credibility with both the business and within Information Systems.

- Excellent person/people management skills, especially in developing consensus across diverse groups.

- Makes customer-oriented decisions and shares great stories of exceptional customer service.

- Remains visible to customers as one of the faces of IS to listen to their concerns and share these with others.

- Excellent communication and interpersonal skills, with an ability to handle difficult or sensitive situations.

- Communicates information in a relevant and concise fashion, mindful of and tailored to the audience.

- Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same.

- Ability to continually question current customs and practice, think laterally to resolve project issues and initiate quality improvements.

- Prioritises work and remains focussed on the most critical tasks, ensuring time and resources are used efficiently and effectively.

- Confident, able to make tough decisions and stick to them when questioned.

- Strong sense of ownership and ability to follow tasks through to completion.

- Ability to work as part of an effective and highly skilled team.

- Ability to deliver in a high-pressure, dynamic environment.

About the Company

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We're not ones to brag, but since you asked...Selfridges has won the award for The World's Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a 'Best 25 Big Company to Work For 2020' as awarded by The Sunday Times.

Selfridges

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