Visual Merchandiser

Role Mission:
The Hampton Chocolate Factory Client Services Manager is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Hampton Chocolate Factory Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Key Accountabilities:
Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as HCF history and heritage in accordance with the HCF selling ceremony
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
Ability to discuss with clients and give advice on the best tasting chocolates and most popular gifts, showing passion for chocolate and the HCF brand.
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment
Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise
Contribute to upholding the visual display of all products in accordance with HCF visual standards
Adhere to HCF image standards and guidelines
Follow all company policies and procedures.
Qualifications:
3+ years of luxury sales experience preferably in a similar role or customer service setting;
Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues
Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
Strong organization and follow-up skills are essential
Accuracy and attention to detail
Candidate should be team-focused with a desire to collaborate effectively
Ability to work in a fast moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Responsibilities:
Passion for the brand is conveyed through creating a branded, luxury client experience
Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as HCF history and heritage in accordance with the HCF selling ceremony
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment
Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise
Contribute to upholding the visual display of all products in accordance with HCF visual standards
Maintain a neat and organized understock and stock room;
Adhere to HCF image standards and guidelines;
Follow all company policies and procedures
Key Pillars for Ways of Working:
Execute the mission of the role with a Radically Client-Centric mindset
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
Be Relentlessly Creative and approach challenges with an innovative mindset
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Actively gets things done, raising the bar for performance, and taking accountability for own actions
Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person