Role Mission:

The Hampton Chocolate Factory Client Services Manager is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Hampton Chocolate Factory Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities:

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business

Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as HCF history and heritage in accordance with the HCF selling ceremony

Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales

Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities

Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests

Ability to discuss with clients and give advice on the best tasting chocolates and most popular gifts, showing passion for chocolate and the HCF brand.

Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment

Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise

Contribute to upholding the visual display of all products in accordance with HCF visual standards

Adhere to HCF image standards and guidelines

Follow all company policies and procedures.

Qualifications:

3+ years of luxury sales experience preferably in a similar role or customer service setting;

Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues

Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously

Strong organization and follow-up skills are essential

Accuracy and attention to detail

Candidate should be team-focused with a desire to collaborate effectively

Ability to work in a fast moving and dynamic environment

High flexibility and ability to adapt to different customers

Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Responsibilities:

Passion for the brand is conveyed through creating a branded, luxury client experience

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;

Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales

Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities

Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests

Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products

Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise

Contribute to upholding the visual display of all products in accordance with HCF visual standards

Maintain a neat and organized understock and stock room;

Adhere to HCF image standards and guidelines;

Follow all company policies and procedures

Key Pillars for Ways of Working:

Execute the mission of the role with a Radically Client-Centric mindset

Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working

Be Relentlessly Creative and approach challenges with an innovative mindset

Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Builds trust-based relationships across boundaries and encourages collaboration

Adapts own style to communicate impactfully

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

Employee discount
Flexible schedule
Paid time off

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekends as needed

Work Location: In person

Visual Merchandiser