Job description

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

The Role:

As a Visual Merchandising Expert you will oversee the Visual Merchandising for our Cheshire Oaks store. You will support the experience team in delivering truly memorable customer experiences whilst optimising store/concession performance through product placement. Creating an enjoyable and engaged team culture that will be at the heart of your success.

Duties and Responsibilities:

Experience Focused

· Be knowledgeable across all products and services available to Customers using instore tools to support the delivery of the Customer journey.

· Provide every customer with a luxury experience, working above and beyond the expectations of the Customer to create memorable experiences.

· Maintain stock awareness in all product categories and use Company Visual Merchandising guidelines to rotate seasonal and core products in line with Company strategy.

· Maintain store visual standards through constant review of visual merchandising guidance.

· Support central visual merchandiser with delivery of training store team on visual best practices.

· Support the client experience on the sales floor as and when required.

Driving Results

· Use expert knowledge of Company Visual Merchandising guidelines to develop colleagues to ensure they have the correct skills and knowledge to maximise and drive sales.

· Ensure VM presentation standards meet Company requirements and guidelines and reflect the Company strategy and brand.

· Care for your store and products, ensure housekeeping standards across all areas of the store, including stockroom, back of house and shop floor are maintained to a high standard.

· Assist with store opening and closing procedures, as well as supporting with instore planning and delivery of events.

Communication and Building Relationships

· Consistently demonstrate the Mulberry Employee and Brand Values in daily activities and behaviours.

· Act as an ambassador for the Mulberry brand, be passionate about all aspects of Mulberry products, services and experiences that Mulberry has to offer.

· Communicate positively and authentically with your colleagues and Customers adapting style and approach as needed.

· Partner with regional visual team to coordinate window installation, floor moves, and new season launches.

· Be aware of and actively support the company procedures to ensure the health and safety of your Customers and colleagues is prioritised and security of stock is protected.

Future Focused

· Develop personal skills through training and development tools provided by Mulberry and external providers.

· Support and openly share product and Customer experience knowledge with colleagues to build and strengthen individual and team store performance.

· Uses specialist product and service knowledge to deliver an elevated Customer experience.

· Use initiative to work collaboratively and proactively participate in ad hoc tasks where needed.

· Become a specialist in Company Visual Merchandising guidelines in order to effectively identify customer needs so as to maximise sales using tools provided and individual research.