Visual Merchandising Supervisor

United Kingdom
Posted 10 days ago
Full time

Company presentation

About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.

Job description


As the In-Store Visual Merchandising Supervisor, you will have overall accountability for the visual merchandising look and feel in your store.

Leading the in-store Visual Team, you will manage visual support to the store and all levels of the sales team.

Following the visual instruction set from the Head Office team, you will engage our customers through creative, commercial and elevated visual merchandising and floor layouts, maximising store profitability whilst maintaining consistency and compliance to the Frasers Group and Brand standards.


·Lead weekly walkthroughs of the store in its entirety with Floor Managers and In-store VM team (ISVM) to plan workload and give clear direction to focus team activity for coming week(s), in line with marketing & comms calendars and Head Office VM instruction

·Work alongside the floor managers and their teams to ensure brands are merchandised commercially and to their correct identities, the Frasers Group way, using the Visual Principles, Brand Segmentations and Seasonal Stylefiles supplied by the Head Office VM teams

· Effectively coordinate the ISVM team across operational tasks, guiding them with your operational expertise

·Provides timely feedback to associates, recognising success and positively challenging poor performance

·Use expertise to coach and develop ISVM team and shop floor teams to improve their confidence and merchandising skills by owning the Visual implementation within store

·Create the desire to buy, by consistently delivering exceptional visual standards through the simple, commercial and elevated merchandising of brands, windows and shop floor displays aligning with Head Office instruction

·Create seasonal hotspot / trend areas to coincide with Marketing and Visual Comms instruction

Be reactive to best-selling and key product in store and feedback to HO VM Team

Hands-on in the set-up and documentation of seasonal Model Store across all departments

Work closely with Sales Managers to deliver promotions and events which meet deadlines, adhere to Company guidelines and maximise sales

Maintain stocks of POS and visual equipment to ensure store can deliver a strong visual message at all times


  • Attend ISVM Training Days at Head Office to gain a better understanding of the Frasers way of merchandising and cascade this information to sales teams in your store
  • Train and develop members of sales teams on how to use the Visual Material available to them on SharePoint
  • Communicate and provide feedback to  Head Office VM Team  on Visual Merchandising activity in store
  • Support, coach and motivate your team through to deliver amazing levels of service through hands-on training and development

Work with integrity and purpose, in a highly professional manner, leading by example at all times

·Think without limits - willingly take the initiative and consistently go over and above what is required

Proactive in planning to achieve targets and objectives which deliver profitable outcomes

Be Fearless in challenging and continually ask what more could it be, think without limits and inspire others to do likewise

Respect individual's views and positively contribute to a learning environment in which individuals are supported and encouraged to excel

Conduct tasks in a safe and responsible manner

·Continuously and proactively improve the quality of service we deliver to all our customers, external, internal and business partners

The Rewards:

  • Salary £24,000 per annum
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 40% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands



  • Visual Merchandising or retail experience in a managerial role
  • Excellent time management skills

·         Ability to work as part of and lead a team

  • Creative, imaginative and have a flair for fashion, whilst being mindful of commerciality and brand identities
  • Strong verbal and written communication skills
  • Fearless attitude, open to new ways of working
  • A can-do attitude, open to new ways of workin

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