VP, Engineering- Head of Customer ExperienceTechnology

Tory Burch
New York, NY, USA
Posted 1 month ago

Reporting to the Chief Technology Officer (CTO), the Vice President (VP), Engineering - Customer Experience Technology is a highly visible and key member of the technology leadership team. He/she will lead the strategy development, road mapping, and execution initiatives for a large portfolio of applications that support key business functions and digital transformation initiatives, across ecommerce, payments, store technology, client service and order management.

As a key direct report to the CTO, the VP, Engineering will be a key driver of Tory Burch's technology development efforts, ensuring continued alignment of business and technology strategies. He/she will be at the forefront of business engagement by developing a strong understanding of the company's evolving business strategies, and thereby aligning the technology to meet defined corporate and brand goals.

Tory Burch is seeking a VP, Engineering who is passionate about building and enabling a best-in-class digital shopping experience for Tory Burch customers. Tory Burch seeks a results driven leader who is passionate about technology, innovative product thinking and transforming digital shopping. The successful candidate will have proven experience in driving transformational change, global scale and positioning the company to incorporate omnichannel technologies. S/he will establish strong partnerships with other functions including stores, merchandising and marketing to deliver seamless digital shopping experiences across all channels. This role will be integral in driving innovative digital shopping transformation in the company. S/he will need to be an expert in eCommerce technology and trends to drive and partner with business stakeholders on next generational digital shopping experiences.

Critical to this position, the VP will need to have a fully rounded knowledge of the digital and data landscape and a passion for working with business partners to drive online sales growth and profitability. S/he will lead the way in creating and building new experiences that delight all customers. He/she will be in-charge of the digital shopping experience and ensure that Tory Burch builds a frictionless shopping experience.

This VP will operate in a high growth space with a rapidly changing landscape that will require her/him to constantly adapt, learn and reposition the teams to better serve customers. With a holistic strategic understanding and vision, s/he will be able to bring coherence and cohesion to the end to end customer experience through the various teams that s/he will manage and also through peers and partners.


Scope / accountabilities for this leader will include, but are not limited to the following:

  • Serve as an influential member of the technology leadership team.
  • Help define and execute a technology strategy that enables a more connected, responsive, and customer-focused enterprise that aligns software applications with leading digital initiatives.
  • Lead and modernize ecommerce and store technologies to drive greater alignment and partnership within the business.
  • Drive best in class architecture, leveraging cloud infrastructure and microservices to ensure scalability, resiliency and speed to market
  • Lead strategic direction regarding build vs buy for our technology capabilities
  • Leverage industry and brand best practices and emerging technologies as a base for collaborating with stakeholders to develop and execute a technology roadmap.
  • Oversee the current and future application portfolio for the company and ensure the right systems are in place to support the everchanging needs of the organization.
  • Ensure digital solutions meet all legal requirements, internal controls, and accounting standards.
  • Serve as a change agent and provide leadership and vision to drive the migration and transformation of the organization to a more SAFe, product-based framework whose agile methodologies are embraced and actively practiced.
  • Ensure project management methodology and metrics are utilized to support successful delivery of all projects in areas of responsibility. Ensure success criteria are met for all ecommerce and store technology to deliver on time, on/under budget, meeting all documented business requirements with no significant impact upon go-live/post go-live.
  • Leverage vendor management best practices for vendors who provide products/services to specific areas of responsibility. The current team of contractors is ~70 engineers.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com .

NYC COVID-19 Vaccination Requirement

Tory Burch requires new hires employed in New York City to be fully vaccinated against COVID-19 per the order of the Commissioner of Health and Mental Hygiene to Require COVID19 Vaccination in the Workplace. Tory Burch provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).

Disclaimer: Job listings provided by employers and recruiting agencies. We are not responsible for the content of these listings. Report this listing