Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:

Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

How will you contribute?

We are currently seeking an Operations Manager who will report to the Store Manager in our Saks NY location.

The role of the Operations Manager is to lead the inventory management responsibilities within the store environment. This management role will seek to create, maintain, and assess opportunities for continuous improvements to make the operations of the store effective and efficient. These initiatives will support the Revenue Growth, Profitability and Brand Objectives. This role will partner closely with other key members of the store team as well as throughout the organization and with external partners.

Inventory & Sales Audit Management

Prepare, oversee, and reconcile annual physical inventories
Manage returns from receipt to resolution, partnering with Regional Operations Manager and department store operations teams when necessary
Review daily sales media for discrepancies, resolving issues in a timely manner
Weekly audits of unreceived cartons and investigation of NOH (Negative On-Hand) Report
Audit of store shipments; filing of all necessary documents, verifying LP best practices are followed
Conduct Cycle Counts in accordance with company guidelines; including investigating discrepancies and actioning adjustments to ensure proper stock balances
MOS (Mark-out/in-Stock) any adjustments, providing all necessary forms of supporting documentation
Ensure inventory movement requests, such as consolidations or RTVs, are completed within a timely manner
Regularly audit and ensure timely return and closure of store consignments
Ensure all COG’s (Client Owned Goods) are maintained and managed in accordance with the Company’s COG policy
Communicate with team when shipments are receipted into the business such as core replenishment styles

Daily Operations & People Management

Support the store in reaching overall sales targets, contributing to regular morning briefing meetings
Provide daily oversight and coaching to operations associate(s), leveraging weekly reporting
Ensure overall store compliance with operating guidelines, including but not limited to borrows, consignments, holds, returns, transfers, deposits, etc
Required to open/ close store as required by the needs of the business
Maintain an organized and highly functional BOH (back-of-house)
AfterSales management; daily review of open tickets, as well as communicating, sending/receiving between repair center
Manage the facilities and overall store maintenance in partnership with management, operations management, and 3rd party vendors where necessary
Manage all stock supplies needed for back of house operations, store operations, including order management and vendor management where necessary
Oversee uniforms in store, ensuring guidelines are complied with and managing the order and adjustment processes
Support visual merchandise floor moves within the store as required
Support key events within the store and/or off-site as required
Provide sales/floor support as needed by the business
Additional projects/ responsibilities may arise in accordance with the needs of the business

Required Skills:

You will be able to demonstrate the desired Alexander McQueen behaviors
Significant experience (3+ years) in managing stock and administrative tasks, preferably within apparel, footwear, or jewelry
Must be an effective communicator within store team, throughout network, with vendors/3rd parties, and with clients
Successful managerial experience of a team
Excellent writing skills
Proficient in Microsoft Office 365 Suite (specifically Excel)
Comfortable and savvy with computer technology, including PC and iOS devices
Capable of prioritizing and troubleshooting in fast-paced environment
Ability to lift 35lbs+ frequently
Travel (approximately 10% of the time)

Salary Range: $70,000 - $80,000 annually

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Operations Manager, Saks NY